This position will reporting directly to the Key Account Manager. Be the key interface between customer and all relevant departments to ensure customer satisfaction and receive response in timely manner
Obtaining and maintaining long term key customer by comprehending their requirement.
Build strong relationship with strategic customer to achieve long term success.
Responsible for generate performance metrics should be produced each week to show operational performance for the Accounts under your control.
Conduct Sales forecast and Actual Sales Performance as monthly basis to compare with Sales Budget.
Upload vendor schedule forecast (CO) into ERP system to generate customer requirement.
Interact with Planner, Production Managers and Operation Managers to ensure our plans are adapted and adjusted where required to reach our overall targets.
Interact with customers regarding their production schedules and agree schedule order with both customers and production.
Review customer satisfaction, performance scorecards and come up with ways of improving our on time deliver performance if it is not perfect.
You will be expected to work with ERP programming team to continuous develop the system to become a class leading reporting/ planning system.
Interact with the NPI Project Manager to set up new production plans during the NPI process to ensure that there is a smooth transition between New Process Introduction and Volume Production. Where needed you will need to set up meetings to ensure communication is robust and that the customer is always protect.
Interact with the NPI Project Manager in planning and implementing engineering changes in production lines.
Interacting at all levels of the management chain within the company and with senior members of our customers companies.
Proven ability to understand production systems, interact across multi-functional departments and drive our operational team to deliver on time.
Be positive attitude, confidence when communicating in English and Thai.
Able to travel when required.
Review and analyze back orders, current orders and upcoming orders to prioritize production plan.
Bachelor or master’s degree in Supply Chain, Business Administration, Marketing or any related fields.
Excellent English language skills are required in both written and verbal elements.
Proficiency in computer skills and Microsoft Suite (MS Word, Office, Excel and PowerPoint).
Understand generate production systems.
Knowledge ERP system
Extremely positive attitude, a can do approach to working life, strong communication, negotiation.
Able to work under pressure and install safe working practices at all time.
High level of attention to detail, strong planning and financial awareness skills are essential.